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The NEX controller is dropping offline intermittently, specifically when using a 3G/4G/LTE wireless internet connection.
Solution
The NEX controller may drop offline causing delayed data or gaps in data if the wireless internet connection is unstable.
General tips
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| General tips for installation: |
- Ensure the site has access to a strong 3G/4G/LTE wireless internet service.
- Avoid installing the wireless internet router/dongle inside of a metal enclosure, such as an electrical panel. This will block the signal.
- Avoid electrically noisy environments, such as high voltage power, switching power, and large plant equipment.
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External antenna
If the wireless internet connection is weak, or the wireless internet router/dongle must be installed in a metal enclosure, an external antenna can help.
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- Ensure the correct antenna is used, this will be specified in signal wavelength and decibels gain.
- Check the router/dongle and match the antenna connection correctly. Small USB dongles usually use TS9, larger routers usually use SMA male.
- Mount the antenna as high as possible and away from electrical noise such as high voltage power, switching power, and large plant equipment.
- If you're unsure, contact us for advice and sales.
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