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The NEX controller may drop offline causing delayed data or gaps in data if the wireless internet connection is unstable.

General tips

General tips for installation:
Panel
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  1. Ensure the site has access to a strong 3G/4G/LTE wireless internet service.
  2. Avoid installing the wireless internet router/dongle inside of a metal enclosure, such as an electrical panel. This will block the signal.
  3. Avoid electrically noisy environments, such as high voltage power, switching power, and large plant equipment.

External antenna

If the wireless internet connection is weak, or the wireless internet router/dongle must be installed in a metal enclosure, an external antenna can help.

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